Frequently asked questions
What makes us better than the other suppliers on the web?
We have the fastest turn around time than anyone in the industry. All in-stock merchandise is guaranteed to be shipped within 1 business day of you placing your order. We keep parts in-stock, instead of waiting for you to place your order and then ordering it ourselves. We keep it on the shelf ready for the customer.
What happens if you send me the wrong part?
If you are shipped the wrong part or if the part is damaged, contact our Customer Service Department to arrange an exchange or return. We’ll pay for the return shipping, and apologize for the inconvenience.
How long does it take for a part to arrive at my door?
Almost all orders are shipped within one business day. Typically, orders are shipped via USPS or UPS or alternative couriers, depending on cost and time. Typical shipping times range from 1-5 days and may vary during the holiday season. The time it takes your order to arrive will depend on where you live, if the parts you ordered are on hand, and what shipping options you have selected. Also, please note that UPS, FedEx, and the US Postal Service do not deliver on holidays as part of their standard service. This is also true for Saturday delivery.
We try to ship each order the fastest way possible for the lowest possible cost. So, to ensure prompt delivery, be sure to provide us with a delivery address that both UPS and the US Post Office can deliver to.
Do you ship outside the US?
We have shipped to many other countries in the world with high success rate. Just make sure you provide the right address and postal code if any
Can I track my package?
Yes, you’ll receive a tracking number when your order is shipped.
Do you offer a warranty?
Specific warranties depend on the part and the manufacturer. For warranty questions regarding specific products, contact our customer service team